Privacy Policy

LABEL ART protects your privacy and ensures the security and protection of the personal data you entrust to us on all our communication channels.

We provide you with clear and transparent information, we put in place organizational and technical measures to ensure the security and non-disclosure of this information, and protect it from alteration and access by unauthorized third parties. We keep your information for as long as necessary to process your services and orders. We offer you the possibility to modify your personal data at any time by writing to RGPD@label-art.com

In order to achieve these objectives, we make every effort to ensure the security of our data by complying with the applicable law on the protection of personal data.

When do we collect your personal data?

Your data is collected when:

- You join our loyalty program

- Apply for a Pro Card

- You are visiting our websites which may use cookies

- You buy our products and services online or in the store

- You subscribe to our newsletters

What information do we collect ?

For commercial purposes, label Art collects all the commercial information that you communicate to us. When you create your customer account, or when you join our loyalty programs and programs for professionals, or when managing your orders or when you participate in our contests.

For the processing of your orders, all information necessary to ensure your service and the treatment of your orders. This information concerning particularly your name, first name, complete postal address, delivery address, fixed and/or mobile telephone, number of fidelity card. Your information necessary to your invoicing which can be different from the address of delivery, this in order to make you profit from the cheques gifts relating to the programs of fidelity. Finally any information required and obligatory as regards tax obligations.

We also collect personal information when you purchase our products or use our services. In particular, we collect information about the amount and nature of your purchases, information about your orders, your invoices and your customer experience on our online services.

In accordance with the regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of uniquely identifying a natural person, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.

These particular categories of personal data are never collected or processed by LABEL ART.

Management of your orders and deliveries

Your orders must be carried out with care and for this Label Art uses the data it collects to ensure an optimal processing service. LALEB ART collects all necessary data that will be transmitted to our carriers La Poste, Collissimo, Géodis, Calberson and GLS and all subcontractors that they may use to compensate for an increase in activity. This information allows you, among other things, to be warned in order to schedule a delivery if necessary. LABEL ART can also transmit the data related to the orders to the relay points that you have chosen if necessary. We may also collect data related to your orders in order to provide you with adapted commercial offers. This information helps us to improve your shopping experience online and in-store.

Customer Relationship Management

We use and store your personal information to update your customer record and customize the offers we make to you, this to provide you with the best offers and promotions based on your browsing and your purchases. By ordering online you automatically benefit from our loyalty service and enjoy gift vouchers according to the points accumulated through your purchases. If you are a store customer, you can ask to join our loyalty programs which are totally dissociated from the online site. In this case we collect your data in order to make you benefit from it. LABEL ART offers you goods and services that correspond as much as possible to your consumption habits and your interests.

LABEL ART communicates with you personally, to answer all your questions and to serve you as well as possible before you place your order (telephone, email, chat and any means you have to contact us) as for the follow-up, after-sales service, invoicing and complaints to the customer service.

To improve your customer experience which, unless you object, is analyzed in order to provide you with the best offers at the best time, both on our online sales site and when you visit our stores or via our postal communication and newsletter. We may be required to disclose your personal data in the event of legitimate requests from public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.

To whom do we send your personal data?

Our service providers and our targeted advertising providers may also receive personal data that is strictly necessary for the performance of the services we have entrusted to them (for example: delivery of your orders, online payment, targeted promotional campaigns).

We ensure that only authorized persons within LABEL ART have access to your personal data when such access is necessary for the performance of our business relationship.

Where your data is stored

The data is stored in compliance with French legislation and European regulations.

We may share with other companies personal data necessary for the implementation of the services you have contracted or subscribed to (e.g. home delivery, collection point, product availability alert). Operations with a service provider who receives your data are subject to a contract in order to ensure that your data is protected and that your rights are respected.

If our service provider operates outside the European Union, we protect the privacy of your personal information and your rights by using the data protection clauses recommended by the European Commission.

The data retention periods respect the recommendations of the CNIL and/or the legal obligations:

How long LABEL ART keeps personal data
The indicated duration covers the shelf life in active base

- Your customer account: 5 years from your last contact with LABEL ART

- Your order data: 3 years after your order is placed

- Loyalty Program Membership Data: Duration of Membership

- LABEL ART does not store any sensitive data, in particular your bank details.

At the end of these periods, we can proceed to the archiving of the data, in particular to meet the time limits of the legal actions.

2.4 Cookie Management

When you visit our website, we may, if you agree, place cookies on your computer through your browser. During their period of validity or recording, cookies allow us to identify your computer during your next visits to your computer. Some cookies are essential to navigation on our site, particularly for the proper execution of the order process, their deletion may cause difficulties. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

You will find below information on the cookies that may be placed on your computer when you visit pages of the LABEL ART site, as well as the means allowing you to delete/refuse the registration of these cookies on your computer.

Facebook: Ad Server, Ad Targeting, Analytics/Measurement, Content Personalization, Optimization. Data control policy visible here: http://www.facebook.com/about/privacy

Google, Google Analytics and Google Adwords: Ad server, Ad targeting, Analytics/Measurement, Content personalization, Optimization http://www.google.com/intl/en/privacy.html

Thanks to the settings in your browser, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on your computer. You can configure your browser to accept and save cookies on your computer or to reject them.

You can set up your browser to :

• That you are offered the option of accepting or rejecting a cookie from time to time, before it is stored ;
• To systematically refuse the recording of cookies in your computer

Attention any settings you may make on your browser to accept or reject cookies may affect your ability to browse the Internet and access certain services that require the use of cookies.

If you choose to refuse the recording of cookies in your computer or if you delete those which are recorded there, we decline any responsibility for the consequences related to the degraded operation of our services resulting from the impossibility for us to record or consult the cookies necessary to their operation and which you would have refused or deleted.

In order to allow you to control our use of your personal data, you have the following rights:

• right to object to our processing of your personal data ;
• right to access your personal data that we process ;
• right to rectify them ;
• right to erasure With the exception of data required by the French tax authorities
• right to portability of your data ;
• right to limitation of processing ;
• the right to set up instructions for the retention, deletion and disclosure of your personal data after your death.

You can exercise your rights:

• • by e-mail, with a copy of any identity document: RGPD@label-art.com
  • by mail with a copy of any identification document to LABEL ART customer service Le Daytona, Chemin des Delphiniums, 83500 La Seyne sur Mer

If you wish to know more about the content of these rights, please contact us at the above addresses.

We provide you with our answers to your requests as soon as possible and in any case within of a month from the time we receive your requests.

We are fully committed to the effective protection of the personal data you entrust to us. As part of our ongoing commitment to security and protection, we encourage you to exercise caution to prevent unauthorized access to your personal data and to protect your terminals (computer, smartphone, tablet) from unwanted or even malicious access with a strong password, which we recommend you change regularly. If you share a terminal, we recommend that you log out after each use.

Our personal data protection officer

Our Data Protection Officer (DPO) is available to answer your questions at the following address RGPD@label-art.com