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SHIPMENT, RETENTION OF TITLE, CLAIMS

Upon receipt of the order, it is the customer's responsibility to note any reservations immediately upon receipt of the goods, by mentioning on the carrier's delivery note any defects or damage noted, such as crushed, deformed, holed or stained packages ..... This list is not exhaustive.

The reservations mentioned and/or any damage to the goods must be confirmed directly with the carrier, by registered letter with acknowledgement of receipt, within 48 hours of receipt, on pain of forfeiture. Please note: the words "subject to unpacking" have no value. Goods are only considered to have been acquired by the purchaser once the invoice has been paid in full, delivery in no way representing a transfer of ownership: law n°80335 of May 12 1980. Goods that do not conform to the order or are defective must be the subject of a written complaint within 48 hours of receipt. Upon receipt of the claim, Cadrazur will issue a file number. Defective goods or goods not conforming to the order must then be returned to Cadrazur within 15 clear days, unused and in the original packaging.

Upon receipt of the returned goods, and subject to their actual defects, Cadrazur will, depending on the availability of its stocks, replace the defective items or reimburse them. Cadrazur will bear the shipping costs. For this purpose, it is imperative to contact Cadrazur by e-mail, mail or telephone, so that a return file can be opened. Cadrazur will then reimburse the return costs, upon presentation of a receipt showing the exact amount of the costs incurred. If the goods are not found to be defective, the cost of returning the goods to Cadrazur and the cost of returning the goods to Cadrazur shall be borne entirely and exclusively by the client. The customer shall be personally responsible for the replacement of any coaster glass broken during transport, and shall present Cadrazur with the duly receipted invoice for the replacement. Cadrazur will then reimburse the customer, up to a maximum of 10 euros VAT included per square metre replaced. Cadrazur will not accept packages sent by a customer with postage due. No claim will be accepted after 48 hours.

WITHDRAWAL PERIOD

All items may be retracted, exchanged or reimbursed, with the exception of frames, art coasters and bare or canvas stretchers, as well as items that have been personalized at the customer's request. A request must be made via the contact form on our website and an acknowledgement of receipt will be sent automatically.

The item to be returned must be intact, complete and packaged.

The return or exchange request by the customer must be made within 14 days of receipt or collection of the parcel.

Article L121-20 of the French Consumer Code

(Ordonnance nº 2001-741 du 23 août 2001 art. 5, art. 11 Journal Officiel du 25 août 2001)

Consumers have a period of 14 clear days to exercise their right of withdrawal without having to justify their decision or pay any penalties, with the exception, where applicable, of the cost of returning the goods.
The period referred to in the previous paragraph runs from the date of receipt for goods or acceptance of the offer for services.

When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

Reimbursement will be made within a maximum of 14 days from the date of receipt of the goods (reimbursement of the amount of the order + standard one-way shipping costs).

The cost of returning the product following retraction remains at the consumer's expense.