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SHIPMENT, RETENTION OF TITLE, CLAIMS

Upon receipt of the order, it is the customer's responsibility to note his reservations immediately upon receipt of the goods, mentioning on the carrier's delivery note any defects or damage noted, such as crushed, deformed, holed, stained packages .... this list is not exhaustive.

The reserves mentioned and/or the possible damages to the goods, must be confirmed directly with the carrier, by registered letter with acknowledgement of receipt, within 48 hours following the reception, under penalty of foreclosure. Attention: the mention "subject to unpacking" is without value. The goods are considered as acquired by the buyer only after full payment of the invoice, the delivery not representing in any case a transfer of property: law n°80335 of May 12, 1980. Goods that do not conform to the order or are defective must be the subject of a written complaint within 48 hours of receipt. Upon receipt of the claim, Cadrazur will issue a file number. The defective or non-conforming goods must then be returned to Cadrazur within 15 clear days, without having been used and in the original packaging.

Upon receipt of the returned goods, and subject to their real defects, Cadrazur will proceed, according to the availability of its stocks, to the replacement of the defective items or to their reimbursement. Cadrazur will pay the shipping costs. For this purpose, it is imperative to contact Cadrazur by e-mail, mail or telephone, so that a return file is opened. Cadrazur will then reimburse the return expenses, upon presentation of a receipt mentioning the exact amount of the expenses incurred. If the goods are not considered defective, the return costs to Cadrazur and the return of the goods shall be entirely and exclusively borne by the client. The customer shall be responsible for the eventual replacement of a coaster glass broken during transportation and shall present to Cadrazur the duly paid invoice for the replacement. Cadrazur will then proceed to its reimbursement, within the limit of 10 euros VAT included per square meter replaced. No package sent by a customer with postage due is accepted by Cadrazur. No complaint will be accepted after a 48 hours delay.

RETRACTION PERIOD

All the articles can be the object of a right of retraction, by exchange or, refunding except the frames, Art coasters and bare or canvas frames out of standard, as well as the articles having been the object of a personalization on request of the customer. A request must be made via the contact form on our website and an acknowledgement of receipt will be automatically sent.

The article to be returned must be intact, complete, packed.

The return or exchange request by the customer must be made within 14 days from the date of receipt or withdrawal of the package.

Article L121-20 of the Consumer Code

(Order nº 2001-741 of August 23, 2001 art. 5, art. 11 Journal Officiel of August 25, 2001)

The consumer has a period of 14 clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, except, where appropriate, the cost of return.
The period referred to in the previous paragraph runs from receipt for goods or acceptance of the offer for services.

When the 14-day period expires on a Saturday, Sunday or holiday, it is extended to the next working day.

The refund will be made within a maximum of 14 days from the date of receipt of the goods (refund of the amount of the order + standard shipping costs).

The costs of returning the product following a withdrawal remain at the expense of the consumer.